Around 12 per­cent of cus­tomer com­plaints made to Juul between 2015 and 2018 were due to leak­ing nico­tine pods, Bloomberg report­ed. Records of cus­tomer com­plaints were reviewed by the Food and Drug Admin­is­tra­tion dur­ing an agency inspec­tion of Juul Labs in Sep­tem­ber 2018, and obtained by Bloomberg through a Free­dom of Infor­ma­tion Act request.

The company’s inter­nal data­base record­ed just under 1.3 mil­lion cus­tomer com­plaints dur­ing the three year peri­od. Approx­i­mate­ly 156,000 were from users who report­ed that liq­uid was leak­ing out of the pods and into their mouths — an issue doc­u­ment­ed on mes­sage boards and vap­ing web­sites over the past few years. A hand­ful of peo­ple said that acci­den­tal­ly swal­low­ing the liq­uid made them sick.

Juul “deter­mined that leaks did not con­sti­tute a sig­nif­i­cant health haz­ard,” Austin Finan, a Juul spokesman, told Bloomberg.

About 0.2 per­cent of the com­plaints in the data­base were health-relat­ed issues, where cus­tomers said they had ill­ness­es or safe­ty con­cerns they thought were relat­ed to using Juuls. Health issues report­ed to the com­pa­ny includ­ed every­thing from burn­ing lungs to canker sores. One user said that her throat start­ed to bleed after using man­go pods, and that she was diag­nosed with a “burned throat” by a doc­tor.

Details on the cus­tomer com­plaints come as Juul remains under inves­ti­ga­tion by a num­ber of fed­er­al agen­cies over con­cerns it ille­gal­ly mar­kets to kids and makes ille­gal claims about its health risks. It’s also been sued by a num­ber of states, includ­ing New York.

Juul is also still under scruti­ny by the Food and Drug Admin­is­tra­tion, which announced at the start of Jan­u­ary that it plans to take action against vap­ing com­pa­nies that don’t pre­vent prod­uct use by minors. The agency also ordered com­pa­nies to stop sell­ing fla­vored e‑cigarette car­tridges, a move Juul got ahead of by stop­ping its sale of fruit fla­vored pods in Octo­ber. It is still allowed to sell men­thol and tobac­co-fla­vored prod­ucts.

Illus­tra­tion by Alex Cas­tro / The Verge

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