Sonos experiences Google Assistant, Alexa outages one day after update — CNET
Google Assistant arrived on Sonos on May 14.
Struggling to play Spotify or set up Alexa or Google Assistant on a new Sonos? You’re not alone.
In a tweet Wednesday afternoon the company confirmed that it was having issues with Alexa and Google Assistant, and playing music through Spotify.
“Alexa Voice Control and the Google Assistant on Sonos are currently experiencing some technical issues,” Sonos wrote in the tweet, directing users to a Sonos Status page that confirmed the company was indeed experiencing issues.
Alexa Voice Control and the Google Assistant on Sonos are currently experiencing some technical issues. As our team looks into it, please check out https://t.co/RMyk4xQ6WP for updates.
— Sonos Support Team (@SonosSupport) May 15, 2019
Spotify and Alexa controls were classified on the page as experiencing a “major outage,” while Google Voice Assistant was listed as a partial outage.
The issues come one day after Sonos began rolling out its long-awaited update to allow for Google Assistant integration for its Beam and One smart speakers. The company announced both Amazon Alexa and Google Assistant support back in 2017.
CNET has experienced problems with one of the main features offered by the sound bar — requesting either Amazon Alexa or Google Assistant to play a song results in the assistant saying that it cannot find the speaker. However, in its testing CNET found other functions do work, including asking for the weather or controlling a Chromecast device.
A Sonos spokesperson told CNET it was a “small number of people” affected but was unable to elaborate on how long the problem would take to resolve.
CNET has reached out to Sonos for more details and will update this story as we learn more.
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Tags Smart Speakers & Displays Smart Home Google Assistant Alexa Bluetooth